Please choose carefully as refunds are not provided for change of mind or incorrect selection.  We recommend you carefully preview any orders before proceeding with your order. If you make an error please contact our online store immediately for assistance at onlineorders@spacefurniture.com.au.

Refund Policy

This Refund, Return and Repair Policy is applicable to purchases made from via www.spacefurniture.com.au only.

At Space we want our customers to be completely satisfied with their purchase.

We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from Space, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from a Space Furniture store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact us.

About our Refund, Return & Repair Policy

This is the Refund, Repair and Return Policy of Space, and applies where you make a purchase online from www.spacefurniture.com.au.

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere.  We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

We recommend you follow the following steps to ensure an efficient returns process

  • Report your return in writing to Space by sending an email to either onlineorders@spacefurniture.com.au or by completing our warranty form that can be found on spacefurniture.com.au/warranty-claim.html
  • Please wait for our reply and we will send you instructions shortly
  • Pack the goods to be returned as carefully as possible
  • Please retain original packing as this way the goods are ideally protected against damages in transit
  • The value of the goods will be credited to your account as soon as they have arrived in our warehouse and
    gone through inspection
  • Our intention is to ensure that your returns process is easy, efficient and cost-efficient transaction for all parties.

Consumer Guarantees and Your Rights Under the Australian Consumer Law

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

  1. Acceptable quality.
  2. Fit for a particular purpose
  3. Match description
  4. Match the sample or demonstration model
  5. Express warranties will be honoured
  6. Spare parts and repair facilities will be available for a reasonable time after purchase
  7. Title to the goods
  8. Undisturbed possession of the goods
  9. No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.

There may be circumstances where you are not entitled to a remedy.

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.

Goods Damaged in Transit

If any goods arrive damaged, please contact us at onlineorders@spacefurniture.com.au us as soon as possible.  Space will arrange to have the damaged goods returned to a Space Store and either arrange for a replacement of the goods or refund the price to you.  Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.


Refunds will be made by Space via the method of payment you used to make your online purchase. Refunds will be processed as soon as the goods have arrived into our warehouse and have gone through inspection.

Delivery Charges

Where Space considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Space or a Space Store will be at Space’s cost.

Returns and Repairs

You may return goods we have delivered to you by mail by contacting us at onlineorders@spacefurniture.com.au.

You may also contact or attend the Space Store where you collected your goods, or where your goods were despatched from, and a Space staff member will assist you with any return or repair.  This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

Goods must be returned within a reasonable time.  This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

If any goods cannot be easily returned to us or a Space Store, due to their size, the fault or because they have been affixed or installed in your premises, please contact us and we will arrange an inspection to assess the goods.

Goods returned for repair will be assessed and/or repaired within a reasonable time.  You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply.  We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

Contact Us

Where you have any questions or concerns relating to your Order, please immediately contact us at onlineorders@spacefurniture.com.au.

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