Please choose carefully, as refunds are not provided for change of mind or incorrect selection. We recommend reviewing your order carefully before proceeding to check out. If you make an error, please contact our Team immediately for assistance.
Refund Policy
This Refund, Return and Repair Policy is applicable to purchases made from via www.spacefurniture.com.au only.
At Space, we want our customers to be completely satisfied with their purchase.
We therefore recommend you read our Refund, Return and Repairs Policy before making a purchase from Space, so you are familiar with our approach to refunds, returns and repairs and your rights under the Australian Consumer Law.
We also recommend you inspect the goods immediately upon delivery or collection from a Space Furniture store to ensure that:
• The goods are of acceptable quality; and
• The goods match the description provided
If you have any questions about this policy, please contact us.
Refund, Return & Repair Policy
The Refund, Repair and Return Policy applies to online purchases made on our website www.spacefurniture.com.au.
Change of Mind
Please choose carefully. Refunds are not normally provided if you:
• Change your mind;
• Make an incorrect selection; or
• Find the same goods cheaper elsewhere
Returns Process
To ensure an efficient return process, please follow the steps below:
• Notify Space of your return in writing by contacting our Team
• Wait for our response and instructions before returning goods
• Pack returned goods securely to prevent damage
• Retain original packaging, as it provides the best protection during transit
• Once the goods arrive at our warehouse and pass inspection, the value of the goods will be credited to your account
Our intention is to ensure that the returns process is straightforward, efficient and cost effective for all parties.
Customer Responsibility for Returns
Unless otherwise stated, all shipping costs associated with returning goods are the responsibility of the customer.
Non-Refundable Fees
Any original shipping charges paid at the time of purchase are non-refundable, except where required under the Australian Consumer Law.
Recommended Return Method
We recommend that all returned goods are sent using a trackable shipping service or with shipping insurance.
While we make every effort to assist, we cannot guarantee receipt of returned items and are not liable for goods lost in transit where a trackable or insured service has not been used.
Consumer Guarantees and Your Rights Under the Australian Consumer Law
All goods sold in Australia come with consumer guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to
• A replacement or refund for major failure; and
• Compensation for any other reasonably foreseeable loss or damage
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The Nine Consumer Guarantees
1. Goods are of acceptable quality
2. Goods are fit for their intended purpose
3. Goods match their description
4. Goods match the sample or demonstration model
5. Express warranties are honoured
6. Spare parts and repair facilities will be available for a reasonable time
7. Title to the goods is clear
8. You have undisturbed possession of the goods
9. Goods are free from undisclosed securities
These guarantees apply in addition to any extended warranty or voluntary warranty provided.
There may be circumstances where you are not entitled to a remedy.
For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.
Goods Damaged in Transit
If any goods arrive damaged, please contact our Team as soon as possible.
Space will arrange to have the damaged goods returned to a Space store and either:
• Provide a replacement; or
• Issue a refund.
Damaged goods must be returned in the condition in which they were received, including all original packaging, accessories and manuals.
Refunds
Refunds will be made by Space using the original payment method used for the online purchase. Refunds will be issued once the returned goods arrive at our warehouse and successfully pass inspection.
Delivery Charges
Where Space considers the goods to have breached a consumer guarantee, any costs associated with returning the goods to Space or a Space Store will be covered by Space.
Returns and Repairs
You may return goods by mail by contacting our Team.
You may also visit or contact the Space store where:
• The goods were collected; or
• The goods were dispatched from
Goods must be returned within a reasonable time, which may vary depending on the product type and purchase price.
If any goods cannot be easily returned due to their size, goods installation, or fault type, please contact us to arrange an inspection.
Goods returned for repair will be assessed and/or repaired within a reasonable time. Any estimated repair time provided is indicative only and may change due to factors outside our control (e.g. parts availability or incorrect fault descriptions).
You may be required to pay labour, assessment or freight fees, where:
• Damage is caused by misuse or accident; or
• Your claim falls outside Australian Consumer Law or manufacturing warranty coverage.
Indicative costs may be provided but may vary due to circumstances beyond our control.
Contact Us
Where you have any questions or concerns regarding to your order, please contact our Team as soon as possible.